Frequently Asked Questions (FAQ)

General Questions

What is Habilis Domains?

Habilis Domains is a domain management platform with AI-powered fraud detection. We provide complete domain control with DNS management and a fraud detection API for transaction analysis. Currently in beta.

Is Habilis Domains a domain registrar?

No, we focus on domain management and DNS services. You can point your existing domains (registered elsewhere) to our platform for management and DNS hosting.

What makes Habilis Domains different?

We're the only platform that combines domain management with AI-powered fraud detection in one unified service. Plus, we're API-first, making automation easy.

Who should use Habilis Domains?

  • E-commerce platforms needing fraud protection
  • SaaS companies managing multiple domains
  • Digital agencies managing client domains
  • FinTech startups preventing transaction fraud
  • Developers who want API-first domain management

Getting Started

How do I get started?

  1. Sign up for a free account
  2. Choose a pricing plan (Starter, Professional, or Enterprise)
  3. Add your domains via the dashboard
  4. Get your API key for fraud detection
  5. Start managing domains and detecting fraud

Is there a free trial?

Yes, you can sign up to access the beta platform. All plans are available during beta.

Do I need technical knowledge?

Basic knowledge is helpful, but our dashboard is designed to be user-friendly. For API integration, some development experience is recommended.

How long does setup take?

  • Adding a domain: 5 minutes
  • DNS configuration: 10-15 minutes
  • Fraud API integration: 30 minutes

Domain Management

Can I transfer my domains to Habilis Domains?

We focus on domain management and DNS, not registration. Keep your domains with your current registrar and point them to our nameservers.

How do I add a domain?

  1. Go to your dashboard
  2. Click "Add Domain"
  3. Enter your domain name
  4. Update your nameservers at your registrar
  5. Configure DNS records in our dashboard

What DNS record types are supported?

We support all standard DNS record types:

  • A - IPv4 address
  • AAAA - IPv6 address
  • CNAME - Canonical name (alias)
  • MX - Mail exchange
  • TXT - Text records (SPF, DKIM, verification)
  • SRV - Service records

How long does DNS propagation take?

DNS changes typically propagate within 5-15 minutes, but can take up to 48 hours globally depending on TTL settings.

Can I manage multiple domains?

Yes! Plans include:

  • Starter: Up to 10 domains
  • Professional: Up to 100 domains
  • Enterprise: Unlimited domains

Is there an API for domain management?

Yes, we provide a RESTful API for all domain management operations. Full documentation available at /fraud-api-docs.

Fraud Detection API

How does the Fraud Detection API work?

Our API analyzes transactions in real-time, providing risk scores based on:

  • Transaction data (amount, type, payment method)
  • IP address and geolocation
  • User agent and device information
  • Session tracking
  • Historical patterns

What can I detect with the Fraud API?

  • Payment fraud (credit cards, ACH, digital wallets)
  • Account takeover attempts
  • Suspicious registrations
  • Bot activity
  • Unusual transaction patterns

How accurate is the fraud detection?

Our current system provides real-time risk scoring. We're continuously improving accuracy with more data and enhanced ML models coming in Q1 2026.

What's the API response time?

Typical response time is under 100ms for transaction assessment.

How do I integrate the Fraud API?

  1. Get your API key from the dashboard
  2. Make a POST request to /api/v1/fraud-detection/assess
  3. Include transaction data in the request
  4. Receive risk score and recommended action
  5. Take action based on the score

What programming languages are supported?

Currently, you can use any language that supports HTTP requests. Official SDKs for Node.js, Python, PHP, Ruby, and Go are coming in Q1 2026.

Can I test the API before going live?

Yes, use your API key in a development environment. All API calls count toward your monthly limit.

What happens if I exceed my API limit?

  • API calls will be rate-limited
  • You'll receive a 429 error
  • Upgrade your plan for higher limits
  • Enterprise plan has unlimited calls

Pricing & Billing

How much does it cost?

  • Starter: $29/month (10 domains, 1K fraud API calls)
  • Professional: $99/month (100 domains, 10K fraud API calls)
  • Enterprise: $299/month (unlimited domains & API calls)

What's included in each plan?

All plans include:

  • Domain management dashboard
  • DNS record management
  • Fraud Detection API access
  • API documentation
  • Email support (beta)

See full feature comparison at /pricing

Can I change plans?

Yes, you can upgrade or downgrade anytime. Changes take effect at the start of your next billing cycle.

Is there a discount for annual billing?

Annual billing saves 17% compared to monthly billing.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) and ACH transfers for Enterprise plans.

Is there a refund policy?

During beta, we offer flexible refunds. Contact sales@habilisdomains.com for details.

Features & Roadmap

What features are available now?

Domain Management:

  • DNS record management (all types)
  • Web dashboard
  • API access
  • Domain monitoring

Fraud Detection:

  • Transaction assessment
  • Fraud statistics
  • Threat tracking
  • API authentication

What's coming in Q1 2026?

  • SDK libraries (Node.js, Python, PHP, Ruby, Go)
  • Webhook notifications for fraud alerts
  • Bulk domain operations
  • Analytics dashboard
  • Audit logging
  • Custom risk thresholds
  • AI-powered search
  • AI chatbot support
  • Support ticketing system

Will pricing change when new features launch?

Current beta pricing is locked in for early adopters. We'll announce any pricing changes with advance notice.

Can I request features?

Yes! Contact sales@habilisdomains.com with feature requests. We prioritize based on user feedback.

Technical Questions

What are the API rate limits?

  • Starter: 1,000 calls/month
  • Professional: 10,000 calls/month
  • Enterprise: Unlimited

Rate limits reset monthly on your billing date.

Is there API documentation?

Yes, complete API documentation is available at /fraud-api-docs with:

  • Endpoint reference
  • Request/response examples
  • Authentication guide
  • Error codes
  • Code examples

How do I authenticate API requests?

Use API key authentication via the Authorization header:

Authorization: Bearer YOUR_API_KEY

Get your API key from the dashboard under Settings > API Keys.

What's the API uptime SLA?

  • Starter: 99.9% uptime
  • Professional: 99.9% uptime
  • Enterprise: 99.9% uptime (with dedicated support)

Can I use webhooks?

Webhook notifications are coming in Q1 2026. You'll be able to receive real-time alerts for high-risk transactions.

Is there a sandbox environment?

Currently, use your production API key in a development environment. A dedicated sandbox is planned for Q1 2026.

Security & Privacy

How secure is the platform?

  • API key authentication
  • Rate limiting
  • Encrypted data transmission (HTTPS)
  • Secure data storage
  • Regular security audits

Where is data stored?

Data is stored in secure AWS infrastructure in the US. Multi-region deployment is planned for Q2 2026.

Is my data shared with third parties?

No, we never share your data with third parties. See our Privacy Policy for details.

How do I secure my API keys?

  • Never commit API keys to version control
  • Use environment variables
  • Rotate keys regularly
  • Use different keys for dev/production
  • Restrict API key permissions

What happens if my API key is compromised?

Immediately revoke the compromised key in your dashboard and generate a new one. Contact support if you suspect unauthorized access.

Support

How do I get support?

During Beta: Contact sales@habilisdomains.com for assistance.

Coming Q1 2026:

  • AI-powered document search
  • AI chatbot (24/7)
  • Support ticketing system

What's the response time?

During beta, we aim to respond within 24 hours. Priority support (Professional and Enterprise plans) will have faster response times.

Is there phone support?

Not currently. We focus on email and ticket-based support for better documentation and tracking.

Can I schedule a demo?

Yes! Contact sales@habilisdomains.com to schedule a platform demo.

Is there documentation?

Yes, we're actively building comprehensive documentation. Current docs include:

  • Platform overview
  • API reference
  • Getting started guides
  • FAQ (this document)

More documentation coming in Q1 2026.

Account & Billing

How do I update my payment method?

Go to Dashboard > Settings > Billing to update your payment information.

Can I cancel anytime?

Yes, you can cancel your subscription anytime. Access continues until the end of your billing period.

What happens to my data if I cancel?

Your data is retained for 30 days after cancellation, then permanently deleted. Export your data before canceling.

Can I export my data?

Yes, you can export domain configurations and API usage data from your dashboard.

Do you offer enterprise contracts?

Yes, Enterprise plans include custom contracts, dedicated support, and volume discounts. Contact sales@habilisdomains.com.

Troubleshooting

My DNS changes aren't working

  1. Check DNS propagation (can take up to 48 hours)
  2. Verify nameservers are correctly set at your registrar
  3. Clear your DNS cache
  4. Use a DNS checker tool
  5. Contact support if issues persist

I'm getting API authentication errors

  1. Verify your API key is correct
  2. Check the Authorization header format
  3. Ensure the key hasn't been revoked
  4. Check for extra spaces or characters
  5. Generate a new key if needed

I'm hitting rate limits

  1. Check your current usage in the dashboard
  2. Optimize API calls (batch requests, cache results)
  3. Upgrade to a higher plan
  4. Contact sales for Enterprise unlimited access

I can't access my account

  1. Try password reset
  2. Check your email for verification
  3. Clear browser cache and cookies
  4. Try a different browser
  5. Contact sales@habilisdomains.com

Beta Program

What is the beta program?

We're currently in beta, testing the platform with early adopters. Beta users get:

  • Early access to features
  • Locked-in pricing
  • Direct feedback channel
  • Influence on roadmap

How long is the beta period?

Beta runs through Q4 2025. General availability is planned for Q1 2026.

Will my data be safe during beta?

Yes, we use production-grade infrastructure and security. Your data is safe and backed up regularly.

Can I provide feedback?

Yes! We actively seek feedback. Contact sales@habilisdomains.com with suggestions, bug reports, or feature requests.

What happens after beta?

  • Platform moves to general availability
  • New features launch (SDKs, webhooks, AI support)
  • Beta pricing locked in for early adopters
  • Expanded documentation and support

Still Have Questions?

Contact Us:

  • Email: sales@habilisdomains.com
  • Response Time: Within 24 hours

Coming Q1 2026:

  • AI Chatbot (instant answers)
  • Support Tickets (tracked assistance)
  • AI Search (find answers fast)

Last Updated: October 1, 2025
Version: Beta 1.0